Level Two Inc

Privacy Policy

Last Updated May 24, 2023

This Level Two Inc Privacy and Cookie Policy (“Privacy Policy”) describes what information Level Two Inc collects from you through your use of and access to all of our websites, mobile sites (“Sites”), applications (“Apps”), services or other tools we offer and where reference is made to this Privacy Policy (collectively “Services”) and how we use, share and protect it. It also summarizes your rights and tells you how you can exercise those rights.

Contact details and log-in credentials. When you register for an account on our Sites and Apps, we collect your first and last name, e-mail address and password.

Payment information. If you place an order or request a service, we collect information that you provide to us such as your shipping, billing, and payment information (such as credit card or bank account details) as well as tax information and information to verify your identity (i.e., passport, ID card or driver's license information). You may also have the option to store credit card or other payment information to make it easier to purchase products or services from our Sites and Apps in the future.

Content data. Some of our Services allow you to upload and share images, photos, logos, videos, music tracks or other content (“Content”) with us or other users, in order to communicate with us or other users or to personalise products and services. The Content you choose to upload to our Sites and Apps may include Personal Information about you.

Profile information. We may collect demographic information about you such as your gender, country, and preferred language.

Communications and marketing. If you contact our customer service teams or communicate with us by other means (for example, social networks), we will also collect information from you from these communications, either in relation to feedback you give us or help you ask for in relation to the use of our products and services. We will also collect your preferences in receiving direct marketing from us and our third parties and your communication preferences.

Forms. From time-to-time, we may give you the opportunity to participate in contests or surveys. If you participate, we will collect certain Personal Information from you and we may publicly disclose that information.

Reviews. We may also ask you to write a review to share your experiences with others. When you write a review on our Sites and Apps, we collect the information you include, along with the name you display. Please note that reviews posted on our Sites and Apps are public, so only include information you are comfortable with sharing publicly.

Personal Information you give us about others. The Content you choose to upload to our Sites and Apps may include Personal Information of others. If you choose to share your Content or other information with someone else through a feature we offer or participate in our referral program, we will use the Personal Information you provide (for example, the e-mail address of the recipient) to fulfill your request and for other purposes described in this Privacy Policy. Before you upload and/or share Personal Information of others through our Sites and Apps, please ensure that you have the consent of such persons to do so and that the persons about whom you have provided Personal Information have understood and accepted how we use their Personal Information (as explained in this Privacy Policy).

Personal Information we receive from other sources.
Level Two Inc may also obtain information about you that is publicly available or from other sources, such as independent third parties or business partners. Any information we get from these sources is combined with Personal Information you provide to us for the purposes described in this Privacy Policy.

For example, we may receive Personal Information about you from third-party sources, such as i) postal service providers to validate postal address information; ii) security providers, fraud detection and prevention providers to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account (e.g., your username, basic profile account information, profile photo), (iii) in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; and vi) advertising and marketing partners in order to monitor, manage and measure our ad campaigns and serve you more relevant advertising.

We use the information we collect about you for the following purposes:

a) Create, manage and maintain your account: to maintain your account and facilitate integrated services, such as single-sign on; to allow you to log in, navigate the Sites and Apps and make purchases; to verify the identity of our users; to provide you with technical support including for example resetting your password.

b) Provide you with our Services: to provide you with the experiences, products, and services you request, view, engage with, or purchase; to fulfill, manage and deliver your order; to enable you to access and use our Services; to maintain and administer our Services.

c) Customer analytics: to better understand how you access and use our Services; to determine how effective our promotional campaigns and advertisements are; for research and analytical purposes, such as to assess and improve our Services, user experience, and business operations and to develop new features, products, or services.

d) Supporting collaboration, networking, and projects: to enable you to communicate, collaborate and share Content with users you designate; and enable users to connect with designers, submit projects and receive bids for design services and to otherwise connect users and designers or other providers.

e)Communicating with you through various channels: to communicate with you about your account or order, including to provide customer service related thereto; to send communications in connection with your use of our Services, such as reminders concerning your appointments or contracts; to notify you when you receive new messages from another user; to respond to your requests and inquiries; to send you important updates and announcements related to our Sites and Apps or our products and services.

f) Marketing our products and services to you: to support our marketing and advertising activities, including to send you offers and promotions for our products and services or products and services offered by our partners; to send you news about products and services in progress; to contact you about information we feel may be of interest to you; to better reach you with more relevant ads (both on our Sites and on third-party websites); to measure, personalize and improve our advertising and marketing campaigns; and to manage promotional activities (such as sweepstakes, referral programs, or contests) in which you participate. If you have signed up to receive marketing updates, we use profiling to ensure that marketing materials are tailored to your preferences and to what we think you will be interested in. This does not have any significant effect or a legal effect on you.

h) Personalization: to provide integrated and personalized services, products and offers, including conducting marketing and/or market research; to personalize our communications with you; to tailor the content you see in order to provide features and information that match your interests and preferences; and to group users of our Services based on, for example, usage and demographics.

i) Security: to prevent and detect fraud, unauthorized activities, access, and other misconduct; to improve the security of our network and information systems; and to enhance our data security and fraud prevention capabilities. For security purposes, we may conduct profiling based on your interactions with our Services, your profile information and other Content you submit to us, and information obtained from third parties (for example to lock stolen accounts or accounts that are used for spamming/fraud).

j) Complying with legal obligations: we may need to disclose your Personal Information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, to manage, defend and resolve legal claims and disputes, for investigations and regulatory compliance, to enforce the terms and conditions applicable to our Services, to comply with the legal requirements of government authorities, or to protect the rights, property, safety and security of Vista, our employees, customers, and others.

Certain laws require that we inform you of the legal bases for our processing of your Personal Information. Pursuant to this, we may process Personal Information for the following legal bases:

  • Performance of contract: where the collection and processing of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (for example, to fulfill your order or to provide you with our customer service and technical support).

  • Compliance with legal obligation: where it is necessary to comply with a relevant legal or regulatory obligation that we have (for example, to respond to law enforcement requests).

  • Our legitimate business interests: in furtherance of our legitimate business interests including: ◦ to maintain, enhance and improve our Services, user experience, and business operations and to develop new features, products, or services;

We may share your Personal Information in the following situations:

Service Providers We provide your Personal Information to third-party service providers to assist us with:

  • Fulfilling or delivering services;

  • Storing and securing data;

  • Processing payments;

  • Website and platform operations;

  • Cloud storage;

  • Marketing, analytics and fraud detection activities; and

  • Customer service.

These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.

We do not sell your Personal Information in exchange for money. However, like many companies, we do share your Personal Information with third parties, such as our advertising partners to help show relevant ads based on your interests. If you would like to learn more, or wish to opt-out of the sale or sharing of your Personal Information, please see the Contact Us section on the website. Please note that we do not knowingly sell or share the Personal Information of individuals under the age of 16 years old.